What people have said
Professor P L. Bradshaw: Health Care Policy University of Huddersfield & External Examiner for the NHS National Management Training Scheme.
‘This book is a very useful addition to the teaching armoury for those involved in leadership & management training & an excellent work for its application & relevance as a tool for self development. As someone who is involved in teaching managers, I see this as a breath of fresh air that I would commend to all of them most strongly.’
Barbara Clarkson BSc, MA, PTSTA, Psychotherapist, Trainer and Supervisor
Richard’s new book ‘The 5 Senses of Self’ is a clear and engaging self help manual
for discovering and using human potential in personal, work and social life -
Belinda Perfitt Education Programmes Bradford & Airedale tPCT
I found the team time out last week very useful. I thought it was well planned and the structured approach made us focus clearly on outcomes and also gave us opportunities to think creatively.
Richard's manner was encouraging and empowering, helping me to discover for my self the possibilities open to me & allowing me the space to assess them in a fresh way. As a consequence, I have made some major decisions much more confidently & now have a greater confidence in my ability to fulfil the role due to increased self understanding. I thoroughly recommend a course of sessions.
I appreciated the style of questioning which enabled me to think through which issues were important, what my expectations were & what was the best way to communicate with those involved. I finished the coaching feeling clear in my own mind about how
M. Hield, Nurse
I got so much out of the workshop, thankyou, it was excellent! The presentation was clear & relaxed & the exercises were fun & interactive and the workbook great.
Catherine -
cardiology diploma has been
a huge national success largely due to your efforts. Dr Ahmet
Fuat -
interest (GPwSI), Lecturer
on the Postgraduate Diploma, Bradford, and Clinical Senior Lecturer, University of Durham
Mrs Julie Winterbottom, business and practice manager at Westcliffe Medical Practice, Shipley, looks at the GP Practice as a busines and how to tap into funding streams and diversify services and how to make the most of the GP Consortium.
PATIENT PARTICIPATION AND ENGAGEMENT
For GP PRACTICES
H
Reviews from the previous event run by PMEvents…
The event was very valuable in enabling networking and discussing common problems and finding solutions. The event helped me reflect on strategic elements of my job and bounce ideas off others. Practice Manager, Leeds
“The coaching exercise in setting goals was very valuable...and helped me address one issue at a time...well worth the blue sky thinking” Practice Manager, Wakefield
The topics were interesting and the goal session was very useful. I liked the solution focused approach. I would recommend others to come if they are considering it. Practice Manager
BOOK NOW FOR JUST £57 inc LUNCH
SEATS ARE LIMITED TO THE FIRST 60 DELEGATES FOR THIS ALL DAY EVENT
Cost of the event: Before 8th October -
After 8th October -
Lunch and refreshments are included for this event (10-
Please book provisionally today to secure your place and send a cheque, payable
To: The Coaching Dynamic at: 26 Bower Road, Leeds, LS158UF
You will qualify for an early booking discount if your payment is received
On or before 7th October
By entering your details above, you secure your place for 7 days,
allowing time for you cheque to arrive
I enjoyed the whole afternoon, and the most value for me today was the group coaching session and the training session. Practice Manager Wakefield
It was good to discuss issues and brainstorm ideas with other practice managers.
Practice Manager
The information was good, and the discussion and peer brainstorming was most valuable.
Practice Manager Leeds
The event was varied, informative and thought provoking, and it was valuable to have contacts in other areas. An afternoon well spent. Practice Manager Leeds.
Coming across new ideas was very valuable. I would say to others considering coming to this event
to attend. Practice Manager Leeds
We look forward to seeing you in June
Wednesday 9th November 2011 in Leeds
At the next PMEvent in Horsforth Leeds on 10.00am -
For Practice Partners and Practice Managers
This event is for you if you wish to improve your customer focus and find
strategies to engage patients and improve your QOF targets.
The day will include...
• An explanation of the patient’s experience from the clinical point of view
• Learning to hear and understand the customer/patient voice and how to
apply this to GP Practices
• A practical workshop that will highlight hindrances in the patient journey and facilitate
peer discussions to explore patient engagement and service improvement solutions
• Coaching to help take your learning forward into action and develop the momentum
to action the changes you see to be necessary.
Speakers will include:
Mrs Jan Procter-
Jan is a Practice nurse in CardioVascular Disease, and Editor of the British Journal of Primary Care Nursing. She also works with Leeds University for Stroke Programmes, and as a trainer in her own company throughout Britain. In our session, she will explain the patient’s experience from a clinical point of view. By getting behind the mind of the patient living with chronic illness, she will help us to reflect on how successful our current interactions are between patient, staff and practitioner in the GP practice.
Mr Robert Hardy
Robert Hardy works for Yorkshire Housing as a Customer Service Manager.
Robert originally comes from a Private Sector background in Customer Service and when he moved into the Public Sector, found that the mindset towards customers was very different. Based on helping others to make a transition of mindset, Robert will focus on hearing the Customer Voice and applying it in the Practice.
Mrs Catherine Burwell
Professional Development Coach and Trainer/Facilitator, Cathy will engage you in service improvement mapping techniques in a practical workshop that will highlight hinderances in the patient journey for your practice. She will also facilitate peer discussions to explore solutions to current patient issues.
Mr Richard Burwell
Richard, Professional Development Coach, Author and Trainer will coach you through the options that emerge during the day and ensure that you gather the necessary momentum to develop your patient strategy. Individual plans for action can be produced during this coaching session.
Copyright www.practicemanagerevents.co.uk May 2011 All rights reserved
